Privacy Policy

This Privacy Policy explains how Rocky & Maggie's (“we,” “us,” or “our”) collects, uses, protects, and discloses information when you interact with our website, store, and services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you make a purchase, register an account, or otherwise interact with our store, we may collect:

  • Name, billing and shipping address, email, and phone number
  • Payment information (processed securely via Shopify and our payment partners)
  • Order history and account details

We use this information to process orders, manage your account, and communicate with you about your purchases.

Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address, browser type, operating system, and device type
  • Pages visited, time spent, and referring URLs
  • Cookie and tracking technologies (see Section 9)

This helps us improve our website, marketing, and customer experience.

Marketing & Communications

  • With your consent, we may send you email newsletters, SMS notifications, or marketing messages about new products, promotions, or updates.
  • You can opt out anytime by using the unsubscribe link in emails or replying “STOP” to SMS messages.

2. Consent

How We Obtain Consent

By providing your personal information during a purchase, registration, or similar activity, you consent to our collection and use for that specific purpose. For secondary uses (such as marketing), we will request explicit consent.

Withdrawing Consent

You may withdraw consent at any time by contacting us:

3. How We Share Information

We may disclose personal information:

  • To trusted third-party service providers (e.g., Shopify, payment processors, email/SMS platforms, loyalty apps, analytics tools) under confidentiality agreements.
  • When required by law, or if you violate our Terms of Service.
  • If our business is acquired or merged, your information may be transferred to new ownership.

Note: Third-party providers may have their own privacy policies, including providers in other jurisdictions where your data may be subject to local laws.

4. Hosting & Payment Processing

Our store is hosted on Shopify Inc. Shopify securely stores your data on servers protected by firewalls and encryption. All credit card transactions follow PCI-DSS standards.

For details, review Shopify’s Privacy Policy.

5. SMS Messaging

By providing your mobile number and opting in, you agree to receive recurring automated SMS messages related to orders, services, and marketing.

  • Frequency: Up to 10 messages/month (or as described at enrollment).
  • Opt-Out: Reply “STOP” to unsubscribe.
  • Help: Reply “HELP” for assistance.
  • Rates: Standard message and data rates may apply.

Your number will not be shared with third parties for marketing.

6. External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Security

We take reasonable precautions to protect your personal information, including:

  • SSL encryption during checkout
  • AES-256 encryption for sensitive data
  • PCI-DSS compliance for payment handling

While no system is 100% secure, we follow industry best practices to minimize risk.

8. Cookies & Tracking

We use cookies to improve site performance, personalize your shopping experience, and analyze traffic. Examples include:

  • _session_id: Stores session info
  • _shopify_visit / _shopify_uniq: Tracks site usage statistics
  • cart: Saves your shopping cart contents
  • storefront_digest: Used for login or password-protected storefronts

You may disable cookies in your browser, though some site features may not function properly.

9. Children’s Privacy

By using this site, you represent that you are at least the age of majority in your jurisdiction. If underage, you must have permission from a parent/guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on our website. Please review it periodically.

11. Contact Us

Trade name: Rocky & Maggie's Pet Boutique and Salon
Phone number: +1 (713) 492-0656
Email: CustomerSupport@rockyandmaggies.com
Physical address: Rocky & Maggie's Pet Boutique and Salon, 2929 Weslayan St, #103, Houston, TX 77027, United States

12. Targeted Advertising & Opt-Outs

We may use cookies, pixels, and similar technologies to understand how you interact with our website and to display ads on other websites that are more relevant to your interests. This may involve sharing limited personal information (such as browsing activity) with advertising partners.

Under certain U.S. state privacy laws, this type of activity may be considered “selling” or “sharing” personal information or “targeted advertising.” Depending on where you live, you may have the right to opt out.

  • Opt-Out Options: You can adjust your cookie settings in your browser or device, or enable the Global Privacy Control (GPC) signal. If detected, we will treat this as a request to opt out of such activities for the device and browser used.

  • Impact of Opt-Out: If you opt out, you may still see ads, but they may be less relevant to your interests.

For more details, see our Cookies & Tracking section.