Privacy Policy

This Privacy Policy explains how Rocky & Maggie's Pet Boutique and Salon ("we", "us", or "our") collects, uses, protects, and discloses your information when you interact with our website and services. Please read this policy carefully.

1. Information Collection & Use

Personal Information Provided by You
When you make a purchase, register, or otherwise interact with our store, we collect personal details such as your name, address, email address, and mobile number. This information is used to process transactions, manage your account, and communicate with you about your orders or related services.

Automatically Collected Information
When you browse our website, we automatically gather technical data such as your computer’s Internet Protocol (IP) address, browser type, operating system, and referring pages. This information helps us improve our site and services.

Email Marketing
With your permission, we may send you emails regarding our store, new products, and updates. You can withdraw consent at any time by following the instructions provided in those communications.

2. Consent

How We Obtain Your Consent
By providing your personal information (e.g., during transactions, credit card verification, or order placement), you are consenting to our collection and use of your data for that specific purpose. If we seek to use your information for a secondary purpose, such as marketing, we will request your explicit consent or offer you the option to decline.

Withdrawing Your Consent
If you decide to withdraw your consent for the continued collection, use, or disclosure of your information, please contact us at:

  • Email: bill@rnmpets.com

  • Mail: Rocky & Maggie's Pet Boutique and Salon
    2929 Weslayan St, #103, Houston, TX 77027

3. Disclosure of Information

We may disclose your personal information:

  • When required by law.

  • If you violate our Terms of Service.

  • To trusted third-party service providers who assist us in operating our website, processing transactions, or conducting our business, under strict confidentiality agreements.
    Note: Third-party providers may be subject to their own privacy policies, and if they operate in different jurisdictions, your information might be subject to those local laws.

4. Hosting & Payment Processing (Shopify)

Our website is hosted by Shopify Inc., which provides our e-commerce platform. Shopify securely stores your data, including credit card information, using encryption and industry-standard security measures (PCI-DSS). For more details, please review Shopify’s Terms of Service and Privacy Statement.

5. Third-Party Services

We work with various third-party service providers (e.g., payment gateways and analytics services) to support our business. These providers will collect and process your information only to the extent necessary for them to perform their services. We encourage you to review the privacy policies of these providers for further information.

6. SMS Messaging Consent & Information

By providing your mobile number and opting into our SMS notifications, you agree to the following terms regarding SMS communications:

  • Consent to Receive Messages: You consent to receive recurring, automated SMS messages from Rocky & Maggie's Pet Boutique and Salon.

  • Privacy of Personal Information: Your mobile number and related personal information will be used exclusively for communications regarding your account, orders, and services, and will not be shared with third parties for marketing purposes.

  • Message Frequency: You may receive up to 10 messages per month (or as otherwise described at the time of enrollment).

  • Opt-Out Instructions: To stop receiving SMS messages, reply with the keyword “STOP” (or another designated keyword) at any time.

  • Help Information: For assistance or more information about our SMS service, reply with the keyword “HELP.”

  • Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

By continuing to engage with our SMS service, you confirm that you have read and agree to these terms.

7. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies when visiting external sites.

8. Security

We take reasonable measures to safeguard your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. When transmitting sensitive information (such as credit card details), we use Secure Socket Layer (SSL) encryption and AES-256 encryption to protect your data. While no security method is 100% infallible, we adhere to industry standards, including PCI-DSS requirements, to minimize risks.

9. Cookies

We use cookies to enhance your browsing experience. Below is a list of cookies we currently employ:

  • _session_id: Unique token; session-based. Allows Shopify to store session information (e.g., referrer, landing page).

  • _shopify_visit: Persistent for 30 minutes from the last visit; used for internal statistics.

  • _shopify_uniq: Expires at midnight (visitor’s local time); counts the number of visits.

  • cart: Unique token; persists for 2 weeks; stores your shopping cart contents.

  • _secure_session_id: Unique token; session-based.

  • storefront_digest: Unique token; indefinite; used to determine if a visitor has access (if the shop is password-protected).

You may adjust your browser settings to refuse cookies, though some features of our website may not function properly.

10. Age of Consent

By using our website, you represent that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you must have permission from a parent or guardian to use our site.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically. If our business is acquired or merged with another company, your information may be transferred to the new owners to ensure continuity of service.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Compliance Officer:

  • Email: bill@rnmpets.com

  • Mail: Rocky & Maggie's Pet Boutique and Salon
    Attn: Privacy Compliance Officer
    2929 Weslayan St, #103, Houston, TX 77027

By using our website and services, you agree to the terms outlined in this Privacy Policy.