Terms of service

Terms of Service

1. Overview

This website is operated by Rocky & Maggie’s (“we,” “us,” “our”). By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service, along with any additional terms, conditions, and policies referenced here or linked within our site.

These Terms apply to all site users, including browsers, customers, vendors, merchants, and content contributors. Please read them carefully before using our site or services. If you do not agree, you may not access or use the website.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

2. Online Store Terms

  • You must be the age of majority in your jurisdiction (or have consent from a parent/guardian) to use this site.
  • You may not use our products or services for unlawful or unauthorized purposes.
  • You may not transmit malware, worms, or harmful code.
  • A violation of these terms may result in suspension or termination of your account.

3. General Conditions

  • We reserve the right to refuse service to anyone for any reason.
  • Content you submit (excluding credit card details) may be transferred unencrypted across networks. Credit card data is always encrypted.
  • You may not reproduce, duplicate, resell, or exploit our services without our written permission.

4. Products & Services

  • Some products may be available only online and in limited quantities.
  • We make every effort to display products accurately but cannot guarantee that your monitor’s display is exact.
  • We reserve the right to limit or cancel sales, set purchase limits, or restrict distribution by region.
  • We reserve the right to discontinue any product or change prices without notice.
  • We do not guarantee that products or services will meet your expectations.

5. Shipping & Returns

  • Shipping is governed by our Shipping Policy (updated: flat-rate, free shipping thresholds, bulky item surcharges, and supplier-shipped items).
  • Returns and refunds are governed by our Return Policy.
  • Items shipped directly from suppliers (such as Pop-Up Pee Pads) may follow special return and shipping timelines, which are estimates only.

6. Accuracy of Information

  • We are not responsible if information on our site is inaccurate, incomplete, or outdated.
  • We may update product info, prices, or services at any time without obligation to notify you, except as required by law.

7. Billing & Account Information

  • We may refuse or cancel any order at our discretion, including limiting quantities per person, household, or account.
  • You agree to provide accurate, up-to-date billing and shipping information so we can complete transactions.
  • Orders that appear to be made by resellers, distributors, or dealers may be refused.

8. Third-Party Tools & Links

  • We may provide access to third-party tools or websites “as is,” without warranties.
  • We are not responsible for third-party websites, services, or transactions. Please review their terms before engaging.

9. User Content (Comments & Submissions)

  • Any ideas, feedback, or submissions you provide may be used by us without restriction or compensation.
  • You agree not to submit unlawful, defamatory, obscene, or infringing content.
  • You are responsible for your own submissions.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Prohibited Uses

You may not use our site or services to:

  • Break laws or infringe intellectual property.
  • Harass, abuse, or discriminate against others.
  • Spread viruses, malware, or harmful code.
  • Collect or misuse personal data of others.
  • Spam, phish, crawl, or scrape our site.
  • Interfere with security features.

Violation may result in termination of access.

12. Warranties & Liability

  • Our services and products are provided “as is” and “as available” without warranties, express or implied.
  • We do not guarantee uninterrupted or error-free service.
  • Rocky & Maggie’s and its affiliates shall not be liable for any damages (direct, indirect, incidental, consequential) arising from your use of the site or our products, to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless Rocky & Maggie’s, its affiliates, employees, and partners from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

14. Severability

If any provision of these Terms is found unenforceable, the remainder shall continue in effect.

15. Termination

These Terms remain in effect until terminated by you or us. We may suspend or terminate your account at any time if you fail to comply.

16. Entire Agreement

These Terms, along with posted policies (including Shipping, Returns, and Privacy), represent the full agreement between you and Rocky & Maggie’s.

17. Governing Law

These Terms are governed by the laws of the State of Texas.

18. Changes to Terms

We may update these Terms at any time by posting them here. Your continued use of the site constitutes acceptance of any changes.

19. Contact

Questions? Email us at customersupport@rockyandmaggies.com or call 713-492-0656.