Terms of service

TERMS OF SERVICE

Last Updated: October 12, 2026

OVERVIEW

Welcome to Rocky & Maggie's!

These Terms of Service ("Terms") govern your access to and use of rockyandmaggies.com, including its content, features, products, shopping tools, and related services (collectively, the "Services").

Rocky & Maggie's is operated by Rocky and Maggie's Inc, doing business as Rocky & Maggie's ("Rocky & Maggie's," "we," "us," or "our").

Our online store is powered by Shopify Inc. ("Shopify"), which provides the ecommerce platform that enables us to offer our products and Services.

By accessing our website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and the policies incorporated by reference, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and applicable Subscription Cancellation Policy.

Please review these Terms carefully. They contain important provisions concerning orders, payments, subscriptions, warranties, limitations of liability, and legal rights.

If you do not agree to these Terms, please do not use our Services.

1. ELIGIBILITY, ACCESS & ACCOUNTS

You must be at least the age of majority in your jurisdiction, or have the consent and supervision of a parent or legal guardian where legally permitted, to make purchases through our website.

You agree to provide accurate, current, and complete information when using our Services, including billing, shipping, payment, and account details.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account. You may not sell, transfer, or assign your customer account without our written permission.

We reserve the right to suspend, restrict, or terminate access to accounts reasonably believed to be involved in fraud, unlawful activity, security violations, or other breaches of these Terms.

2. PRODUCTS, DESCRIPTIONS & AVAILABILITY

Rocky & Maggie's is an online retailer offering pet products, accessories, supplies, and related merchandise, including products developed or manufactured under our own brands.

Products may be stocked, shipped, or fulfilled by us or by authorized manufacturers, distributors, warehouses, dropshipping partners, and other third-party fulfillment providers.

We make reasonable efforts to accurately represent product descriptions, photographs, dimensions, materials, colors, packaging, specifications, ingredients, availability, and pricing.

However, actual products may differ from displayed images or descriptions because of manufacturer updates, packaging changes, production variations, screen settings, or other factors.

We reserve the right to modify, discontinue, limit, or restrict the availability of products, quantities, or purchase eligibility, subject to applicable law.

Product listings do not constitute a guarantee of availability.

Material product substitutions will not be made without appropriate authorization when required by law.

Nothing in this section limits your rights regarding materially misrepresented, defective, or nonconforming products.

3. ORDERS & ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase merchandise and does not guarantee acceptance or fulfillment.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may decline, limit, verify, or cancel orders for legitimate reasons, including:

Product unavailability or fulfillment limitations
Incorrect pricing or product information
Suspected fraud or unauthorized transactions
Payment authorization problems
Shipping restrictions or invalid addresses
Unusually large quantities or suspected unauthorized commercial redistribution
Violations of these Terms or applicable law

We may contact you to verify order information before fulfillment.

If an order is canceled after payment has been collected, we will provide the refund required by applicable law, generally to the original payment method.

We reserve the right to establish reasonable purchase quantity limits and additional terms for wholesale, resale, or commercial orders.

Orders may become difficult or impossible to cancel once processing or fulfillment begins. Any cancellation rights provided by applicable law remain unaffected.

4. PRICING, PAYMENTS & TAXES

Unless otherwise stated, prices are displayed in U.S. dollars.

Prices, discounts, promotions, and product availability may change without prior notice. Changes will not retroactively alter the agreed price of an accepted order except as permitted by law or with your consent.

We make reasonable efforts to maintain accurate pricing. If a product is incorrectly priced or described because of a typographical, technical, supplier, or system error, we may correct the information and decline or cancel affected orders, subject to applicable law.

Applicable sales taxes, shipping charges, handling fees, and other required charges will be disclosed during checkout.

You represent that you are authorized to use the payment method provided and agree to pay the total amount disclosed at checkout.

Payments may be processed through Shopify Payments or other authorized payment providers, subject to their applicable terms.

We may use reasonable fraud-prevention and payment-verification measures to protect customers and our business.

5. SHIPPING, DELIVERY & FULFILLMENT

All orders are subject to our Shipping Policy.

Because products may be fulfilled from different locations, individual items in an order may ship separately and arrive in multiple packages.

Shipping charges, product exclusions, available delivery methods, and applicable restrictions are disclosed through our website and checkout process.

Processing and delivery estimates are not guarantees unless expressly identified as guaranteed.

We are not responsible for carrier delays, weather conditions, supplier disruptions, or other events outside our reasonable control to the extent permitted by law.

However, we will comply with applicable laws governing shipping commitments, delayed merchandise, cancellations, and refunds.

If we cannot ship merchandise within the applicable promised period, we will provide the notices, cancellation options, and refunds required by law.

You are responsible for providing an accurate and complete shipping address. Additional shipping expenses resulting from incorrect information may be charged where legally permitted.

Ownership and risk of loss transfer in accordance with applicable law and the terms governing the transaction.

Please contact us promptly regarding damaged shipments, missing merchandise, or delivery discrepancies so we can investigate with the relevant fulfillment provider or carrier.

Nothing in these Terms eliminates mandatory customer protections for merchandise that is lost, undelivered, defective, or otherwise subject to applicable statutory remedies.

6. RETURNS, REFUNDS & EXCHANGES

Returns, refunds, and exchanges are governed by our Return & Refund Policy, incorporated into these Terms by reference.

Eligible merchandise may generally be returned within 30 days, subject to the requirements and exclusions described in that policy.

Certain categories may be subject to special return restrictions, including opened or used merchandise, consumable products, personalized items, hygiene-sensitive merchandise, and other identified exclusions.

Please obtain return authorization and instructions before sending merchandise back.

Because products may be fulfilled from different locations, return addresses may vary. Sending merchandise to an unauthorized location may delay or prevent processing of an otherwise eligible return.

Refunds will be issued in accordance with our published policy and applicable law.

Nothing in our Return & Refund Policy or these Terms restricts any statutory rights or remedies that cannot lawfully be excluded.

7. SUBSCRIPTIONS & RECURRING PURCHASES

Certain products, including Pop-Up Pee Pads®, may be available through subscription or recurring-purchase programs.

When you enroll in a subscription, you authorize recurring charges to your selected payment method according to the price, frequency, shipping charges, discounts, and other material terms disclosed at enrollment.

Applicable taxes and shipping charges may be added as disclosed.

Subscriptions renew according to the selected schedule unless canceled or otherwise terminated.

Subscription pricing, product availability, discounts, and fulfillment terms may change in accordance with applicable law and any required advance notice or consent.

Customers may manage or cancel subscriptions through the subscription-management options provided on our website or by contacting customer support.

We will provide legally required disclosures, notices, and cancellation methods. Cancellation will stop future recurring charges in accordance with applicable law and the terms disclosed at enrollment.

Cancellation does not automatically reverse an order already processed or shipped. Such orders remain subject to applicable cancellation rights and our Return & Refund Policy.

Additional details are provided in our Subscription Cancellation Policy.

8. PROMOTIONS, DISCOUNTS & GIFT CARDS

Discount codes, promotional offers, free-shipping incentives, store credits, and similar benefits may be subject to additional conditions, including expiration dates, minimum purchase requirements, eligible products, geographic restrictions, and usage limits.

Unless otherwise expressly stated:

Promotions cannot be combined.
Discounts cannot be redeemed for cash.
Discounts are not retroactively applied to completed orders.
Promotional availability may be limited.
Offers may be changed or withdrawn prospectively, subject to applicable law and the terms of the offer.

We may decline or cancel transactions involving suspected promotional abuse, manipulation, duplication, or unauthorized use, subject to applicable law.

Gift cards and store credits are subject to the terms provided at issuance and applicable consumer-protection, expiration, and unclaimed-property laws.

9. PET PRODUCTS, SAFETY & RESPONSIBLE USE

Products sold through Rocky & Maggie's are intended to be used in accordance with their labeling, instructions, warnings, and intended purposes.

Customers are responsible for selecting products appropriate for their pets' species, size, age, health, dietary needs, behavior, and individual circumstances.

Pet toys, chews, treats, food, supplements, training products, and accessories may present risks if improperly selected, used, stored, or consumed.

Pets should be supervised when appropriate, especially when using toys, chews, training products, and products containing small or detachable components.

Customers should follow all manufacturer instructions, feeding guidelines, storage requirements, and safety warnings.

Information provided on our website is for general product and educational purposes and is not a substitute for individualized veterinary advice, diagnosis, or treatment.

Consult a qualified veterinarian regarding your pet's medical conditions, dietary restrictions, allergic reactions, or other health-related concerns.

Nothing in this section excludes liability for defective products, unlawful conduct, or other responsibilities that cannot legally be excluded.

10. FRAUD PREVENTION & TRANSACTION SECURITY

We may use automated and manual systems to identify potentially fraudulent, abusive, or unauthorized activity.

We reserve the right to delay, verify, decline, restrict, or cancel transactions when reasonably necessary to protect customers, payment processors, fulfillment partners, or our business.

We may request additional verification before processing or shipping certain orders.

Fraudulent purchases, payment abuse, false disputes, return fraud, product substitution, or intentional manipulation of promotional offers may result in order cancellation, account restrictions, lawful recovery of losses, or referral to appropriate authorities.

Refunds and disputes will be handled in accordance with applicable law and payment-network requirements.

11. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content and materials comprising our website and Services, including text, photographs, graphics, illustrations, videos, product descriptions, logos, designs, trademarks, software, and other materials, are owned by or licensed to Rocky & Maggie's or their respective rights holders.

These materials are protected by applicable copyright, trademark, patent, and other intellectual-property laws.

Rocky & Maggie's and Pop-Up Pee Pad® are names and brands associated with our business. Our proprietary products, including the patented Pop-Up Pee Pad®, may also be protected by patent rights and other intellectual-property protections.

You may access our publicly available website content for lawful personal shopping and informational purposes.

Except as authorized by us or otherwise permitted by applicable law, you may not reproduce, distribute, republish, modify, commercially exploit, or create derivative works from our proprietary materials.

Nothing in these Terms grants ownership or a license to our trademarks, patents, copyrights, designs, or other intellectual property beyond the limited permission necessary to use our Services.

Third-party product names and trademarks remain the property of their respective owners.

All rights not expressly granted are reserved.

12. REVIEWS, FEEDBACK & USER-SUBMITTED CONTENT

If you submit reviews, photographs, comments, suggestions, or other content to us, you represent that you have the necessary rights to provide such material.

You grant Rocky & Maggie's a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, display, distribute, and otherwise use that content for legitimate operational, marketing, promotional, and business purposes, subject to applicable law.

This license does not transfer ownership of your content to us.

You agree not to submit content that is fraudulent, intentionally misleading, unlawful, infringing, threatening, or otherwise in violation of these Terms.

If a review or endorsement is provided in exchange for compensation, free merchandise, discounts, or another material incentive, that relationship must be disclosed as required by law.

We may moderate or remove content for lawful and legitimate reasons, including spam, fraud, privacy violations, infringement, or abuse.

We will not prohibit or penalize honest customer reviews merely because they express negative opinions, and nothing in these Terms limits rights protected by applicable consumer-review laws.

13. THIRD-PARTY SERVICES, APPLICATIONS & LINKS

Our website may use or provide access to third-party applications, payment services, subscription platforms, fulfillment providers, social-media integrations, shopping tools, and external websites.

These services may be governed by their own terms, privacy policies, and operating practices.

We do not control independent third-party websites or services and are not responsible for their independent content, availability, or practices to the extent permitted by law.

Third-party applications and optional tools may be made available on an "as is" and "as available" basis without additional warranties from Rocky & Maggie's, except where otherwise required by law.

We may add, modify, replace, or discontinue integrations and optional tools.

Nothing in this section relieves Rocky & Maggie's of its own legal obligations as the seller of products purchased directly from our store.

14. RELATIONSHIP WITH SHOPIFY

Rocky & Maggie's uses Shopify to power its online store and facilitate its Services.

Purchases made directly through our store are transactions between you and Rocky & Maggie's, not between you and Shopify.

Shopify is not the seller of merchandise purchased directly from Rocky & Maggie's and does not independently assume responsibility for those sales, including the products, fulfillment, returns, or customer-service obligations of Rocky & Maggie's.

To the extent permitted by applicable law, Shopify and its affiliates are not liable for claims arising solely from the sale or purchase of merchandise between you and Rocky & Maggie's.

Nothing in these Terms eliminates any rights or claims against Shopify that cannot legally be waived or excluded.

15. AUTOMATED ACCESS & AI SHOPPING AGENTS

We recognize that customers may use automated shopping assistants, search engines, and AI-powered services to discover products, compare merchandise, and assist with authorized purchases.

For purposes of these Terms, an "Agent" is software or a service that performs autonomous or semi-autonomous actions on behalf of a person or organization.

Agents may access publicly available shopping information where authorized by applicable technical controls, published permissions, Shopify-supported integrations, and these Terms.

Agents must:

Identify themselves truthfully when required by our published policies or applicable technical standards.
Respect applicable access restrictions, rate limits, authentication requirements, and security controls.
Avoid misrepresenting their identity, authority, or relationship with customers.
Obtain appropriate customer authorization before accessing private account information or initiating purchases.
Avoid bypassing security protections, access restrictions, or checkout requirements.

Without authorization, automated systems may not access nonpublic customer or business information, exploit website vulnerabilities, interfere with Services, harvest personal data, or conduct abusive scraping.

We may restrict, suspend, or block automated access that violates these Terms or threatens the security, integrity, or operation of our Services.

We may establish additional agent-access requirements through published policies or supported technical interfaces.

Nothing in this section authorizes uses that violate applicable laws, intellectual-property rights, contractual restrictions, or privacy protections.

16. PROHIBITED USES

You may not use our Services to:

Violate applicable laws or regulations.
Commit fraud or engage in unauthorized transactions.
Infringe intellectual-property, privacy, or other legal rights.
Harass, threaten, impersonate, or deceive others.
Submit false or intentionally misleading information.
Distribute malware or malicious software.
Attempt unauthorized access to systems, accounts, or data.
Interfere with website availability, security, or functionality.
Harvest or misuse personal information.
Send unsolicited commercial communications or engage in phishing.
Circumvent purchase restrictions, security measures, or access controls.
Conduct unauthorized commercial exploitation of proprietary content.

We may investigate suspected violations and take appropriate lawful action, including restricting access or terminating accounts.

17. PRIVACY & PERSONAL INFORMATION

Our collection, use, processing, and disclosure of personal information are described in our Privacy Policy.

Because our store is hosted by Shopify, Shopify and authorized service providers may process personal information in connection with transactions, website functionality, analytics, security, and other Services.

Personal information may be processed by providers operating in jurisdictions different from your own, subject to applicable law.

Please review our Privacy Policy for information regarding data practices, consumer rights, and available privacy choices.

Where applicable, Shopify's own privacy policies may also govern its independent processing activities.

18. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE, CONTENT, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

EXCEPT AS EXPRESSLY PROVIDED OR REQUIRED BY LAW, WE DISCLAIM WARRANTIES REGARDING THE UNINTERRUPTED AVAILABILITY, SECURITY, ACCURACY, COMPLETENESS, OR ERROR-FREE OPERATION OF OUR WEBSITE AND SERVICES.

TO THE EXTENT PERMITTED BY LAW, IMPLIED WARRANTIES RELATING TO PRODUCTS, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED WHERE SUCH DISCLAIMERS ARE LAWFUL AND EFFECTIVE.

PRODUCTS MAY ALSO BE SUBJECT TO WARRANTIES PROVIDED BY THEIR MANUFACTURERS.

SOME JURISDICTIONS DO NOT PERMIT CERTAIN WARRANTY DISCLAIMERS OR LIMITATIONS.

NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR MODIFIES ANY EXPRESS WARRANTY, STATUTORY WARRANTY, CONSUMER GUARANTEE, OR OTHER RIGHT THAT CANNOT LEGALLY BE EXCLUDED.

19. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROCKY & MAGGIE'S AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE USE OF OUR WEBSITE, SERVICES, OR PRODUCTS, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA.

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ASSERTED, TO THE EXTENT PERMITTED BY LAW.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, PERSONAL INJURY, DEFECTIVE PRODUCTS, STATUTORY CONSUMER-PROTECTION RIGHTS, OR OTHER LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Rocky & Maggie's and its affiliates, owners, officers, employees, agents, and service providers from third-party claims, damages, liabilities, and reasonable expenses, including reasonable attorneys' fees, arising from:

Your unlawful or fraudulent use of the Services.
Your material violation of these Terms.
Your infringement or misappropriation of third-party intellectual-property, privacy, or other legal rights.
Content you submit that unlawfully violates another party's rights.

This obligation does not apply to claims arising from our own negligence, unlawful conduct, defective products, or other matters for which applicable law prohibits shifting responsibility to you.

We reserve the right to participate in the defense of covered claims and to coordinate any settlement as permitted by applicable law.

21. TERMINATION & SUSPENSION

We may suspend, restrict, or terminate access to our Services or customer accounts where reasonably necessary because of security concerns, fraud, unlawful conduct, or violations of these Terms.

Termination does not eliminate payment obligations validly incurred before termination or rights and remedies that have already accrued.

Termination of a website account does not necessarily cancel an active subscription. Subscription cancellation rights and methods remain governed by our Subscription Cancellation Policy and applicable law.

Provisions intended by their nature to survive termination, including intellectual-property protections, lawful payment obligations, disclaimers, limitations of liability, indemnification, and dispute provisions, will remain in effect to the extent legally enforceable.

22. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where prohibited by law.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, corporate reorganization, asset sale, or other legitimate business transaction, subject to applicable law and any required notices or consents.

23. GOVERNING LAW & DISPUTES

These Terms and disputes relating to the Services will be governed by applicable federal law and the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Subject to applicable law and any mandatory consumer-protection rights, legal proceedings arising from these Terms may be brought in courts of competent jurisdiction located in Massachusetts.

Nothing in this section deprives consumers of protections, legal remedies, or access to courts or authorities that cannot lawfully be waived under applicable law.

Before initiating formal legal proceedings, customers are encouraged, but not required, to contact us to seek an informal resolution.

24. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary, and the remaining provisions will remain effective.

25. WAIVER

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Subscription Cancellation Policy, and any additional terms expressly incorporated by reference, constitute the agreement governing your use of our website and Services.

Specific promotional, product, or subscription terms disclosed at the time of purchase may supplement these Terms.

Where additional terms directly conflict with these Terms, the more specific terms will govern for the applicable transaction, unless prohibited by law.

27. CHANGES TO THESE TERMS

We may periodically update these Terms to reflect changes to our business, Services, technology, legal requirements, or operating practices.

Updated Terms will be posted on this page with a revised Last Updated date.

Where required by applicable law, we will provide appropriate notice of material changes or obtain consent before changes take effect.

Changes will not retroactively eliminate accrued rights or alter existing contractual obligations where prohibited by law.

Your continued use of the Services after revised Terms become effective constitutes acceptance to the extent permitted by law.

28. CONTACT INFORMATION

Questions regarding these Terms, orders, subscriptions, or our Services may be directed to:

Rocky & Maggie's, Inc.
841 Worcester St, Ste #257
Natick, MA 01760
United States

Email: customersupport@rockyandmaggies.com
Phone: (713) 492-0656
Website: https://rockyandmaggies.com