Shipping policy
At Rocky & Maggie’s, we want shipping to be simple and transparent. Because we offer products of different sizes and may fulfill orders from multiple locations, shipping rates, processing times, carriers, and delivery times can vary by product.
Standard U.S. Shipping
For eligible merchandise shipped within the contiguous United States:
- Orders under $200: $14.99 flat-rate shipping
- Orders $200+: Free standard shipping
Certain products, including Pop-Up Pee Pad® orders, oversized or heavy merchandise, special-order items, and products with special shipping or fulfillment requirements, are excluded from standard flat-rate and free-shipping offers.
The shipping options and charges displayed at checkout for your order will apply.
Pop-Up Pee Pad® Shipping
Due to their size and shipping weight, Pop-Up Pee Pad® orders have separate quantity-based shipping rates within the contiguous United States:
| Quantity | Shipping |
|---|---|
| 1 box | $14.99 |
| 2 boxes | $24.99 |
| 3 boxes | $29.99 |
| 4 boxes | $34.99 |
- Pop-Up Pee Pad® orders are excluded from our standard free-shipping threshold unless a promotion expressly states otherwise.
- Orders containing Pop-Up Pee Pad® boxes and other merchandise may ship separately and may be subject to separate shipping charges calculated at checkout.
- For quantities greater than four boxes, applicable shipping rates will be displayed or calculated at checkout.
Fulfillment & Multiple Shipments
Rocky & Maggie’s is an ecommerce retailer. Products may ship from our own inventory or directly from authorized manufacturers, distributors, warehouses, or fulfillment partners.
As a result:
- Items from the same order may arrive in separate packages.
- Packages may be shipped by different carriers.
- Processing and delivery times may vary between items.
- Tracking information may be provided separately for each shipment.
Available tracking information will be provided by email and/or through your Rocky & Maggie’s Customer Account after the applicable shipment has been processed.
Processing & Delivery Times
Most in-stock merchandise is generally processed within 2–3 business days, although processing times may vary by product, fulfillment location, supplier, order volume, holidays, and other circumstances.
Once shipped, standard delivery within the contiguous United States typically takes approximately 3–7 business days.
Processing, shipping, and delivery dates are estimates and are not guarantees unless an expressly guaranteed delivery service is offered and purchased.
Carrier delays, severe weather, holidays, inventory changes, supplier delays, incorrect addresses, service disruptions, and other circumstances outside our reasonable control may affect delivery.
Alaska, Hawaii & U.S. Territories
Shipping availability and rates for Alaska, Hawaii, Puerto Rico, and other U.S. territories vary by product and destination. When shipping is available, applicable charges will be displayed or calculated at checkout.
Certain oversized, heavy, supplier-fulfilled, or otherwise restricted products may not be eligible for shipment to these destinations.
P.O. Boxes & APO/FPO Addresses
Eligible merchandise may be shipped to P.O. Boxes and APO/FPO addresses when supported by the applicable carrier and fulfillment location.
Oversized, heavy, Pop-Up Pee Pad®, manufacturer-direct, or specially fulfilled products may require a physical street address.
If we cannot fulfill an order to the address provided, we may contact you to request an alternate address or discuss available options.
International Shipping
International shipping may be available for select products and destinations. Available shipping methods and charges will be displayed at checkout when available.
Unless expressly stated otherwise, customers are responsible for applicable customs duties, import taxes, brokerage fees, tariffs, and other charges imposed by the destination country, customs authority, or carrier.
International delivery times vary and may be affected by customs processing, local carriers, regulatory requirements, and other circumstances outside our control. Certain products may not be eligible for international shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before submitting your order.
If you discover an address error, contact us as soon as possible. We will make reasonable efforts to assist, but once an order has entered fulfillment or shipped, we may be unable to change, redirect, intercept, or recover the shipment.
Additional shipping, reshipping, return-to-sender, or carrier charges resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.
Backorders & Inventory Changes
We make reasonable efforts to maintain accurate inventory and availability information, but availability may change before an order is fulfilled.
If an item becomes unavailable or significantly delayed after an order is placed, we may:
- Notify you of the delay
- Ship available items separately
- Offer an alternative when appropriate
- Cancel the affected item and issue the applicable refund
We will make reasonable efforts to communicate material fulfillment delays.
Lost, Delayed or Damaged Packages
Once an order ships, carrier tracking is generally the best source for its current delivery status.
If a shipment appears lost, is significantly delayed, or arrives damaged, contact customersupport@rockyandmaggies.com with your order number and relevant details.
For damaged shipments, please retain the merchandise, original packaging, shipping carton, shipping label, and photographs of the product and packaging. These materials may be required to investigate the issue or submit a claim with the carrier, manufacturer, or fulfillment partner.
We will work with you and the applicable carrier or fulfillment partner to investigate eligible shipping issues and determine the appropriate resolution.
Delivered but Not Received
If carrier tracking shows that a package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, building staff, mailroom, and any secure package areas before contacting us.
If the package still cannot be located, contact us promptly so we can help determine the appropriate next steps. Carrier investigations or other documentation may be required before a replacement, refund, or other resolution can be considered.
Refused & Unclaimed Shipments
Orders that are refused, unclaimed, or returned to sender may be subject to additional shipping or return costs.
If an eligible order is returned to us or our fulfillment partner, any refund will be handled in accordance with our Return & Refund Policy and may exclude non-refundable shipping charges and other costs incurred as a result of the refused or undeliverable shipment, to the extent permitted by law.
Multiple Shipping Addresses
Each order may be shipped to one delivery address. To send products to multiple addresses, please place a separate order for each destination.
Gift Cards
Electronic gift cards are delivered digitally to the email address provided and do not incur shipping charges.
If physical gift cards are offered, applicable shipping options and charges will be displayed at checkout.
Promotions & Free Shipping
From time to time, Rocky & Maggie’s may offer promotional or free shipping.
Unless expressly stated otherwise, Pop-Up Pee Pad® orders, oversized or heavy merchandise, special-order products, and products with separately stated shipping charges are excluded from free-shipping promotions and thresholds.
Promotional shipping terms presented with a specific offer will control if they differ from this general Shipping Policy.
Questions
For questions about shipping or an existing order, contact:
Rocky & Maggie’s
841 Worcester St, Ste #257
Natick, MA 01760
United States
Email: customersupport@rockyandmaggies.com
Phone/SMS: (713) 492-0656