Shipping policy
Last Updated: August 23, 2026
At Rocky & Maggie’s, we want shipping to be simple and transparent. Because we sell products of very different sizes and may fulfill items from multiple locations, shipping rates and delivery times can vary by product.
Standard U.S. Shipping
For eligible merchandise shipped within the contiguous United States:
- Orders under $200: $14.99 flat-rate shipping
- Orders $200+: Free standard shipping
Certain products, including Pop-Up Pee Pads, oversized merchandise, heavy items, and products with special shipping requirements, are excluded from standard flat-rate and free-shipping offers. Any applicable shipping charge will be displayed at checkout before you complete your purchase.
Pop-Up Pee Pad Shipping
Because of their size and shipping weight, Pop-Up Pee Pads® have separate quantity-based shipping rates within the contiguous United States:
| Quantity | Shipping |
|---|---|
| 1 box | $14.99 |
| 2 boxes | $24.99 |
| 3 boxes | $29.99 |
| 4 boxes | $34.99 |
- Pop-Up Pee Pads are excluded from our standard free-shipping threshold unless a promotion specifically states otherwise.
- Orders containing Pop-Up Pee Pads and other merchandise may ship separately and may be subject to separate shipping charges calculated at checkout.
- For quantities greater than four boxes, applicable shipping rates will be displayed at checkout or calculated based on the order.
Fulfillment & Multiple Shipments
Rocky & Maggie’s is an ecommerce retailer, and products may ship from our own inventory or directly from authorized manufacturers, distributors, warehouses, or fulfillment partners. As a result:
- Items from the same order may arrive in separate packages.
- Packages may be shipped by different carriers.
- Processing and delivery times may vary between items.
- Tracking information may be provided separately for each shipment.
You will receive available tracking information by email or through your order status page once a shipment has been processed by the applicable fulfillment location or carrier.
Processing & Delivery Times
Most in-stock merchandise is generally processed within 2–3 business days, although processing times may vary by product, fulfillment partner, order volume, holidays, and other circumstances. Once shipped, standard delivery within the contiguous United States typically takes approximately 3–7 business days.
Processing and delivery times are estimates, not guarantees, unless an expressly guaranteed delivery service is purchased. Carrier delays, weather, holidays, inventory issues, supplier delays, and other circumstances outside our control may affect delivery.
Shipping to Alaska, Hawaii & U.S. Territories
Shipping availability and rates for Alaska, Hawaii, Puerto Rico, and other U.S. territories may vary by product. When available, applicable shipping charges will be calculated or displayed at checkout. Certain oversized, heavy, supplier-fulfilled, or otherwise restricted products may not be available for shipment to these destinations.
P.O. Boxes & APO/FPO Addresses
Some eligible merchandise may be shipped to P.O. Boxes and APO/FPO addresses when supported by the applicable carrier and fulfillment location. Oversized, heavy, Pop-Up Pee Pad, manufacturer-direct, or other specially fulfilled products may require a physical street address. If we cannot fulfill an order to the address provided, we will contact you to request an alternate shipping address or discuss available options.
International Shipping
International shipping may be available for select products and destinations. Available shipping methods, rates, duties, taxes, and other applicable charges may vary by destination and will be displayed at checkout when available. Unless otherwise stated, customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country or carrier. International delivery times vary and may be affected by customs processing. Certain products may not be eligible for international shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your address carefully before submitting your order. Once an order enters fulfillment, we may be unable to modify or redirect the shipment. Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility.
Backorders & Inventory Changes
Although we work to maintain accurate inventory information, availability can change before an order is fulfilled. If an item becomes unavailable or significantly delayed after your order is placed, we may:
- Notify you of the delay
- Ship available items separately
- Offer an alternative when appropriate
- Cancel the affected item and issue a refund
We will make reasonable efforts to communicate material fulfillment delays.
Lost, Delayed or Damaged Packages
Once your order ships, tracking information provided by the carrier is generally the best source for current delivery status. If a shipment appears lost, is significantly delayed, or arrives damaged, contact us at customersupport@rockyandmaggies.com with your order number and relevant details.
Please retain damaged merchandise, packaging, shipping cartons, labels, and photographs when applicable, as these may be required to submit a carrier or shipping claim. We will work with you and the applicable carrier or fulfillment partner to investigate eligible shipping issues.
Multiple Shipping Addresses
Each order may be shipped to one delivery address. If you would like products sent to multiple addresses, please place a separate order for each destination.
Gift Cards
Electronic gift cards are delivered digitally to the email address provided and do not incur shipping charges. If physical gift cards are offered, applicable shipping options and charges will be displayed at checkout.
Promotions & Free Shipping
From time to time, Rocky & Maggie’s may offer promotional or free shipping. Unless specifically stated otherwise, Pop-Up Pee Pads, oversized items, heavy merchandise, special-order products, and products with separately stated shipping charges are excluded from free-shipping promotions and thresholds. Promotional shipping terms presented with a specific offer will control if they differ from this general policy.
Questions
For questions about shipping or an existing order, contact:
Rocky & Maggie’s
841 Worcester St, Ste #257
Natick, MA 01760
United States
Email: customersupport@rockyandmaggies.com
Phone/SMS: (713) 492-0656