Privacy policy
<p><strong>Last Updated: August 23, 2026</strong></p>
<p>This Privacy Policy explains how Rocky & Maggie’s (“Rocky & Maggie’s,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit rockyandmaggies.com, make a purchase, communicate with us, or otherwise use our online services.</p>
<p>By using our website or services, you acknowledge the practices described in this Privacy Policy.</p>
<h3>1. Information We Collect</h3>
<p>We may collect personal information directly from you, automatically when you use our website, and from service providers and business partners that help us operate our ecommerce business.</p>
<p><strong>Information You Provide</strong><br>
Depending on how you interact with us, we may collect:</p>
<ul>
<li>Name</li>
<li>Billing and shipping addresses</li>
<li>Email address</li>
<li>Telephone or mobile number</li>
<li>Account information (including self-serve customer account data)</li>
<li>Order and transaction history</li>
<li>Customer service communications</li>
<li>Product reviews, survey responses, or other information you voluntarily provide</li>
<li>Marketing and communication preferences</li>
</ul>
<p>Payment information is processed through Shopify and our authorized payment providers. We generally do not directly store complete credit or debit card numbers.</p>
<p><strong>Information Collected Automatically</strong><br>
When you visit or interact with our website, we and our service providers may automatically collect information such as:</p>
<ul>
<li>IP address</li>
<li>Browser and device information</li>
<li>Operating system</li>
<li>Pages viewed and products browsed</li>
<li>Referring and exit pages</li>
<li>Website interactions</li>
<li>Approximate location derived from IP address</li>
<li>Shopping cart and checkout activity</li>
<li>Advertising and marketing interactions</li>
<li>Cookie and similar technology identifiers</li>
</ul>
<p>We use this information to operate our website, understand customer behavior, improve our services, prevent fraud, and support analytics and advertising.</p>
<h3>2. How We Use Your Information</h3>
<p>We may use personal information to:</p>
<ul>
<li>Process, fulfill, ship, and manage orders</li>
<li>Provide order confirmations, shipping updates, and customer service</li>
<li>Maintain customer accounts and self-serve portals</li>
<li>Process returns, refunds, and exchanges</li>
<li>Detect and prevent fraud, abuse, security incidents, and unauthorized transactions</li>
<li>Improve our website, products, marketing, and customer experience</li>
<li>Personalize content and product recommendations</li>
<li>Measure website and advertising performance</li>
<li>Send marketing communications when permitted</li>
<li>Maintain business and transaction records</li>
<li>Comply with legal, tax, accounting, and regulatory obligations</li>
<li>Protect the rights, property, and safety of Rocky & Maggie’s, our customers, and others</li>
</ul>
<h3>3. How We Share Information</h3>
<p>We may disclose personal information to companies that provide services necessary to operate our business, including:</p>
<ul>
<li>Shopify</li>
<li>Payment processors</li>
<li>Shipping and fulfillment providers</li>
<li>Product manufacturers and suppliers fulfilling orders on our behalf</li>
<li>Email and SMS providers</li>
<li>Analytics providers</li>
<li>Advertising and social-media platforms</li>
<li>Customer service and ecommerce applications</li>
<li>Fraud prevention and security providers</li>
<li>Professional advisers and other business service providers</li>
</ul>
<p>These providers may process information according to their own privacy policies and applicable agreements with us. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce our policies, investigate fraud or security incidents, or protect our legal rights.</p>
<p>If Rocky & Maggie’s is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.</p>
<h3>4. Shopify & Ecommerce Services</h3>
<p>Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell products and services online. Information you provide through our store may be processed by Shopify and its service providers to provide ecommerce, checkout, payment, fraud prevention, analytics, personalization, and related services.</p>
<p>Payment transactions are processed through Shopify and/or authorized payment providers using applicable security standards. Shopify maintains its own privacy practices governing information it processes through its services.</p>
<h3>5. Order Fulfillment & Business Partners</h3>
<p>As an ecommerce business, we may fulfill orders directly or through third-party manufacturers, distributors, warehouses, dropshipping partners, or other fulfillment providers. We may provide these parties with information reasonably necessary to fulfill your order, such as your name, shipping address, telephone number, email address, and order details.</p>
<p>We do not authorize fulfillment partners to use this information for their own independent marketing unless you have separately consented to receive communications from them.</p>
<h3>6. Email & SMS Communications</h3>
<p>If you subscribe to marketing communications, we may send you information about products, promotions, special offers, company news, or other updates. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.</p>
<p>If you opt in to SMS messaging:</p>
<ul>
<li>Message frequency may vary.</li>
<li>Message and data rates may apply.</li>
<li>Reply STOP to unsubscribe.</li>
<li>Reply HELP for assistance.</li>
</ul>
<p>Consent to receive marketing communications is not a condition of purchase. We do not sell or provide your mobile number to unaffiliated third parties for their own independent marketing purposes. Transactional communications relating to orders, accounts, customer service, security, or other non-marketing matters may still be sent when necessary.</p>
<h3>7. Cookies & Tracking Technologies</h3>
<p>We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to:</p>
<ul>
<li>Operate essential website functions</li>
<li>Remember preferences and shopping-cart activity</li>
<li>Understand website traffic and usage</li>
<li>Measure site and advertising performance</li>
<li>Prevent fraud and improve security</li>
<li>Personalize content</li>
<li>Support marketing and advertising</li>
</ul>
<p>Depending on the services currently enabled on our website, these technologies may include Shopify technologies, analytics platforms, advertising platforms such as Meta or Google, and email or marketing services integrated with Shopify. Some technologies may involve disclosure of browsing or interaction information to third parties for analytics, advertising, attribution, or personalization purposes.</p>
<h3>8. Cookie & Privacy Preferences</h3>
<p>Depending on your location, you may be presented with controls that allow you to accept, reject, or manage certain cookies and tracking technologies. You may change available privacy preferences through the privacy or cookie controls provided on our website.</p>
<p>Essential technologies necessary for functions such as security, shopping-cart operation, checkout, fraud prevention, and other core website functionality may operate regardless of your preferences where permitted by law. Your browser may also allow you to block or delete cookies. Doing so may affect certain website features or functionality.</p>
<h3>9. Targeted Advertising & Data Sharing</h3>
<p>We may work with advertising and analytics partners to understand how customers interact with our website, measure advertising effectiveness, and deliver advertisements that may be more relevant to your interests.</p>
<p>Depending on applicable law, some of these activities may be considered the sale, sharing, or use of personal information for targeted advertising, even when we do not receive money in exchange for your personal information. Where required by applicable law, you may have the right to opt out of these activities through the privacy controls or data-sharing opt-out options available on our website.</p>
<p>Where supported and legally required, our website may also recognize browser-based opt-out preference signals such as Global Privacy Control (GPC). Opting out of targeted advertising does not necessarily mean you will stop seeing advertisements. The advertisements you see may simply be less personalized.</p>
<h3>10. Your Privacy Rights</h3>
<p>Depending on where you live, applicable law may provide you with certain rights regarding your personal information, including the right to:</p>
<ul>
<li>Request access to personal information we maintain about you</li>
<li>Request correction of inaccurate information</li>
<li>Request deletion of certain personal information</li>
<li>Obtain a copy of certain personal information</li>
<li>Opt out of certain sales, sharing, or targeted advertising</li>
<li>Withdraw consent where processing is based on consent</li>
<li>Appeal certain decisions concerning a privacy request</li>
<li>Receive equal service and pricing regardless of exercising applicable privacy rights</li>
</ul>
<p>These rights vary by jurisdiction and may be subject to exceptions. To exercise a privacy right, use the privacy controls available on our website or contact us at <a href="mailto:customersupport@rockyandmaggies.com">customersupport@rockyandmaggies.com</a>. We may need to verify your identity before completing certain requests.</p>
<h3>11. Security</h3>
<p>We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Our ecommerce and payment infrastructure is provided primarily through Shopify and authorized service providers that maintain their own security measures. However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.</p>
<h3>12. Data Retention</h3>
<p>We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining transaction and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.</p>
<h3>13. Third-Party Websites & Services</h3>
<p>Our website may contain links to third-party websites, products, social-media platforms, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.</p>
<h3>14. Children’s Privacy</h3>
<p>Our website and services are intended for a general audience and are not directed toward children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, contact us so we can investigate and, where appropriate, delete the information.</p>
<h3>15. Changes to This Privacy Policy</h3>
<p>We may update this Privacy Policy periodically to reflect changes to our business, technology, services, legal requirements, or privacy practices. The revised policy will be posted on this page with an updated Last Updated date. Material changes may also be communicated through additional notices when required by law.</p>
<h3>16. Contact Us</h3>
<p>For questions about this Privacy Policy, our privacy practices, or your personal information, contact:<br>
<strong>Rocky & Maggie’s</strong><br>
841 Worcester St, Ste #257<br>
Natick, MA 01760<br>
United States<br>
Email: <a href="mailto:customersupport@rockyandmaggies.com">customersupport@rockyandmaggies.com</a><br>
Phone: <a href="tel:7134920656">(713) 492-0656</a></p>