Privacy policy

This Privacy Policy explains how Rocky & Maggie's (“we,” “us,” or “our”) collects, uses, protects, and discloses information when you interact with our website, store, and services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you make a purchase, register an account, or otherwise interact with our store, we may collect:

  • Name, billing and shipping address, email, and phone number
  • Payment information (processed securely via Shopify and our payment partners)
  • Order history and account details

We use this information to process orders, manage your account, and communicate with you about your purchases.

Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address, browser type, operating system, and device type
  • Pages visited, time spent, and referring URLs
  • Cookie and tracking technologies (see Section 9)

This helps us improve our website, marketing, and customer experience.

Marketing & Communications

  • With your consent, we may send you email newsletters, SMS notifications, or marketing messages about new products, promotions, or updates.
  • You can opt out anytime by using the unsubscribe link in emails or replying “STOP” to SMS messages.

2. Consent

How We Obtain Consent

By providing your personal information during a purchase, registration, or similar activity, you consent to our collection and use for that specific purpose. For secondary uses (such as marketing), we will request explicit consent.

Withdrawing Consent

You may withdraw consent at any time by contacting us:

3. How We Share Information

We may disclose personal information:

  • To trusted third-party service providers (e.g., Shopify, payment processors, email/SMS platforms, loyalty apps, analytics tools) under confidentiality agreements.
  • When required by law, or if you violate our Terms of Service.
  • If our business is acquired or merged, your information may be transferred to new ownership.

Note: Third-party providers may have their own privacy policies, including providers in other jurisdictions where your data may be subject to local laws.

4. Hosting & Payment Processing

Our store is hosted on Shopify Inc. Shopify securely stores your data on servers protected by firewalls and encryption. All credit card transactions follow PCI-DSS standards.

For details, review Shopify’s Privacy Policy.

5. SMS Messaging

By providing your mobile number and opting in, you agree to receive recurring automated SMS messages related to orders, services, and marketing.

  • Frequency: Up to 10 messages/month (or as described at enrollment).
  • Opt-Out: Reply “STOP” to unsubscribe.
  • Help: Reply “HELP” for assistance.
  • Rates: Standard message and data rates may apply.

Your number will not be shared with third parties for marketing.

6. External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Security

We take reasonable precautions to protect your personal information, including:

  • SSL encryption during checkout
  • AES-256 encryption for sensitive data
  • PCI-DSS compliance for payment handling

While no system is 100% secure, we follow industry best practices to minimize risk.

8. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors interact with our site, and support marketing and advertising efforts. These technologies may collect information such as IP address, device type, browser type, pages viewed, time spent on pages, referring URLs, and interactions with advertisements.

The technologies we use may include:

  • Shopify analytics and storefront functionality
  • Google Analytics (site usage and performance)
  • Meta (Facebook/Instagram) Pixel (advertising and conversion tracking)
  • Email and marketing platforms integrated with Shopify (such as Klaviyo or similar tools)

Some of these technologies are provided by third parties and may involve the collection or sharing of personal information for analytics or advertising purposes.

9. Your Choices and Consent

When you first visit our website, you may be presented with options to consent to or manage the use of non-essential cookies and tracking technologies. Except where required for basic site functionality, we do not intentionally deploy non-essential tracking technologies until consent is provided.

You may modify or withdraw your consent at any time by using the privacy or cookie preferences link available on our website.

10. Do Not Sell or Share My Personal Information

Under certain U.S. state privacy laws, including California law, sharing personal information for targeted advertising purposes may be considered a “sale” or “sharing” of personal information.

You have the right to opt out of the sale or sharing of your personal information. You may exercise this right at any time by clicking the “Do Not Sell or Share My Personal Information” link in the footer of our website or by adjusting your cookie and privacy preferences.

11. Children’s Privacy

By using this site, you represent that you are at least the age of majority in your jurisdiction. If underage, you must have permission from a parent/guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on our website. Please review it periodically.

13. Contact Us

Trade name: Rocky & Maggie's Pet Boutique and Salon
Phone number: +1 (713) 492-0656
Email: CustomerSupport@rockyandmaggies.com
Physical address: Rocky & Maggie's Pet Boutique and Salon, 2929 Weslayan St, #103, Houston, TX 77027, United States

14. Targeted Advertising & Opt-Outs

We may use cookies, pixels, and similar technologies to understand how you interact with our website and to display ads on other websites that are more relevant to your interests. This may involve sharing limited personal information (such as browsing activity) with advertising partners.

Under certain U.S. state privacy laws, this type of activity may be considered “selling” or “sharing” personal information or “targeted advertising.” Depending on where you live, you may have the right to opt out.

  • Opt-Out Options: You may also manage cookies through your browser settings; however, disabling cookies through your browser may limit certain site features and does not replace the use of our on-site privacy controls.

  • Impact of Opt-Out: If you opt out, you may still see ads, but they may be less relevant to your interests.

For more details, see our Cookies & Tracking section.