Orders are delivered to you via one of the common carriers (FedEx, UPS, USPS, Amazon Logistics, etc.) to your designated delivery address.

Orders typically take 1-3 days to process and prepare for shipment. Once ready, items will ship from our (or our supplier) warehouses and typically arrive within 4-5 business days, depending on the distance between the product's ship-point and the it's final destination. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.

Standard Shipping Process

    • arrives in 4-5 business days once an order has been processed and ready to be shipped
    • personalized items adds additional days
    • Standard Shipping Fee and Free Shipping: Our standard shipping fee is $11.99 for orders up to $99.99. Some items on those orders are heavy/oversized and may incur a higher shipping fee for the order. Orders over $100.00 may qualify for Free Shipping, with some restrictions. Free Shipping is not available for items shipped outside the contiguous 48 states. Free shipping is not available for oversized items including, but not limited to some bags and cans of pet food, strollers, beds and other oversized/bulk items. In the event an item doesn't qualify for Free Shipping, realtime shipping rates will be offered at checkout.


What happens if the item I ordered is backordered?

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Can I ship to a PO Box?

We can ship some items to a P.O. Box. This excludes oversized items and items shipped directly from our manufacturers. We will notify you in writing within 24 hours of placing your order to confirm shipment via USPS.

Can I ship an order to an APO/FPO address?

Yes, for an additional charge of $10.

When entering an APO or FPO address, please follow this example:

Name: PO1 William Klein
Address Line: Marine Division Sct 123
Address Line: USS Rocky AA–11
ZIP Code: 12345 (use actual zip code)
City: FPO (use "APO" if approriate)
State: AA or AE Can I ship to destinations outside the US?
Yes. See Shipping to International Destinations on this page.

Can I ship items to multiple addresses?

At present, we can only process orders with a single address for each order. However, you are able to store and select from any addresses you wish to keep in your account.

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 713.492.0656, and one of our sales associates will be happy to assist you.