Cancellation policy

Last Updated: August 25, 2026

Rocky & Maggie’s offers subscription purchase options for select products, ensuring you never run out of your pet's essentials. Subscriptions automatically renew according to the delivery frequency selected at checkout until canceled.

Managing or Canceling Your Subscription

You may change, skip, or cancel your subscription at any time before your next scheduled order is processed. You can easily manage your subscription by logging into your Customer Account on our website or by clicking the subscription-management link provided in your order emails.

Important Note on Cancellations: Canceling a subscription prevents future subscription orders, but it does not automatically cancel an order that has already been processed or entered fulfillment. If an order has already been processed, it is subject to our standard Return & Refund Policy.

Billing & Recurring Charges

By purchasing a subscription, you authorize recurring charges to your selected payment method for each scheduled order. Applicable product charges, shipping, and taxes will be charged at each renewal.

• Pricing & Availability: Subscription pricing, discounts, product availability, and shipping rates may change. Where required, notice of applicable changes will be provided before your next renewal.
• Payment Failures: If a subscription payment cannot be processed, we may retry the payment, or pause or cancel the affected subscription or order.

Subscription Shipping

Subscription orders are subject to our standard Shipping Policy.

Pop-Up Pee Pads®: Because of their size and shipping weight, Pop-Up Pee Pads have separate quantity-based shipping rates and are excluded from standard free-shipping thresholds unless expressly stated otherwise.

Questions or Need Assistance?

For assistance managing or canceling a subscription, please contact CustomerSupport@rockyandmaggies.com or call/SMS (713) 492-0656.