Cancellation policy

Rocky & Maggie’s offers subscription purchase options for select products, making it easy to receive your pet’s essentials on a recurring schedule. Subscriptions automatically renew according to the delivery frequency selected at checkout until canceled.

Managing or Canceling Your Subscription

You may change, skip, or cancel your subscription at any time before your next scheduled order is processed.

To manage your subscription, use the subscription-management link provided in your subscription or order emails. You may also sign in to your Rocky & Maggie’s Customer Account using the email address associated with your order to access available account and order-management options.

If you need assistance locating or managing your subscription, contact Rocky & Maggie’s Customer Support.

Important Note on Cancellations: Canceling a subscription stops future subscription orders. It does not automatically cancel an order that has already been created, processed, shipped, or entered fulfillment.

If a subscription order has already been processed, you may request cancellation or return through the options available for that order in your Customer Account. Eligibility depends on the status of the order and our standard Return & Refund Policy.

Billing & Recurring Charges

By purchasing a subscription, you authorize Rocky & Maggie’s to charge your selected payment method for each scheduled subscription order until the subscription is canceled.

Each renewal may include the applicable product price, shipping charges, taxes, and other charges disclosed as part of your subscription.

• Pricing & Availability: Subscription pricing, discounts, product availability, and shipping rates may change. Where required, notice of applicable changes will be provided before your next renewal.
• Payment Method: You are responsible for maintaining a valid payment method for your subscription.
• Payment Failures: If a subscription payment cannot be processed, the payment may be retried. The affected subscription or order may also be paused, skipped, or canceled if payment cannot be successfully completed.
• Product Availability: If a subscription product becomes unavailable, discontinued, or otherwise cannot be fulfilled, we may delay, skip, modify, or cancel the affected subscription order as appropriate. We will provide notice when required or reasonably practicable.

Subscription Shipping

Subscription orders are subject to our standard Shipping Policy.

Shipping charges applicable to a subscription are displayed when the subscription is created and may be updated as permitted by applicable terms or law.

Pop-Up Pee Pad®: Due to its size and shipping weight, Pop-Up Pee Pad® subscription orders may be subject to separate quantity-based shipping rates and may be excluded from standard free-shipping offers or thresholds unless a promotion expressly states otherwise.

Promotions & Subscription Discounts

Subscription discounts apply only while the applicable subscription remains active and are subject to the terms presented when the subscription is created.

Promotional codes, free-shipping offers, or other discounts may exclude subscription purchases unless the applicable offer expressly states that subscriptions are eligible.

Questions or Assistance

For assistance managing or canceling a subscription, contact:

Rocky & Maggie’s Customer Support
CustomerSupport@rockyandmaggies.com
(713) 492-0656